Cataldo, R., Galasso, R., Grassia, M. G. ., & Marino, M. (2021). Higher-Order PLS-Path Modeling: A useful tool for the reduction of the length of the Customer Satisfaction questionnaire. Statistica Applicata - Italian Journal of Applied Statistics, 32(3), 285–302. https://doi.org/10.26398/IJAS.0032-016