Cataldo, Rosanna, Roberto Galasso, Maria Gabriella Grassia, and Marina Marino. 2021. “Higher-Order PLS-Path Modeling: A Useful Tool for the Reduction of the Length of the Customer Satisfaction Questionnaire”. Statistica Applicata - Italian Journal of Applied Statistics 32 (3):285-302. https://doi.org/10.26398/IJAS.0032-016.